Product care, shipping and returns

Returns

 

If you would like to exchange or return your order, please e-mail to  contact@craftoholic.com.au within 14 days of receiving your order. After 14 days we are unfortunately unable to refund or change your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. Item/s must be in original packaging, all the parts attached, with the tags attached and inside the small pocket. To complete the return we would require a proof of purchase with purchase order number and form of ID. 

Unfortunately we are unable to refund any jewelry with missing parts (beads/pendants/spacers), damaged products or occasions when the fault was not from our end. 

Refunds

Once your returned product is received and inspected, we will send you an e-mail to notify you. We will also notify you of the approval or rejection of the refund. 

If approved, your refund will be processed and credit will applied to your credit card or original method of payment within 5 working days. Please let us know the best suitable way to obtain the refund. 

Delivery

  • Within Australia

Domestic orders are shipped within 2-3 business day via Australia  Post (standard or express shipping) and are calculated by the weight. Excludes public holidays and weekends. 

Standard delivery - 5-7 business days, up to 5kg, tracking included

 

Express delivery - 2-3 business days, up to 5kg, tracking included

If you have times sensitive request, please contact us at contact@craftoholic.com.au 

 

  • within New Zealand

New Zealand orders are shipped via Australia post or courier (on demand) within 1 business day and are calculated by the weight. Excludes public holidays and weekends. 

Standard delivery - 5-8 business days, weight up to 500g / 1kg / 2kg

Express delivery - 3-5 business days, weight up to 500g / 1kg / 2kg 

Courier - 2-3 business days, weight up to 1kg

 

  • Europe and other continents

European and other continent orders are shipped via Australia post or courier (DHL, Fedex and more) within 3 business days and are calculated by the weight. Excludes public holidays and weekends. 

 

Please send us an e-mail for the quote  contact@craftoholic.com.au

Due to COVID-19 please consider longer delivery times

Product care

Gemstone jewellery

Bracelets are made out of 4-layered elastic and sealed carefully. Please be mindful not to pull too strong or the elastic breaks. We can adjust the bracelet's size for you. Once a month it is recommended to wash the stones under running water for 10 seconds and put under the moonlight when it's full moon to reload the stones. 

Papercrafts

All our papercraft products are made out of chipboard, cardboard or cardstock and don't like the contact with any water, humidity or moisture (some parts might start to rust). Also try to avoid longer periods of direct sunlight as the photographs and vintage paper might start to fade. 

Needle felted fairies

Our little angels and fairies are not for playing - they are beautiful to look at and to hang around the house or near newborn to protect them. Their hair and dresses tend to get messy when played with so it's better to gaze at them and daydream with them. Keep them out of the high winds and wet/moist to maintain them beautiful the whole lifetime. 

About Us 

 

Due to COVID-19 outbreak we currently can't provide pick up service. We are happy to send your parcels to parcel lockers via AUS Post or other methods of delivery. Thank you for understanding and stay safe!

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